Refund policy

15-Day Return Policy (UAE)

We have a 15-day return policy, which means you have 15 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be in new, unused condition

  • Unworn or unused, with all original tags

  • In the original packaging

  • A receipt or proof of purchase is required

How to Start a Return

To initiate a return, please contact us at:
📧 mekazon7@gmail.com

Once your return request is reviewed and accepted:

  • You will receive return instructions

  • Where applicable, a return shipping label will be provided

⚠️ Important:
Items sent back without first requesting a return will not be accepted.

Return Address (UAE)

All approved returns must be sent to the following address:

Mekazon Returns Department
Dubai, United Arab Emirates
📍 Exact return address will be shared after return approval

This protects you legally and operationally and is common practice in the UAE.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

  • Defective

  • Damaged

  • Incorrect (wrong item received)

Contact us as soon as possible at mekazon7@gmail.com, and we will evaluate the issue and resolve it fairly.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (including food items, flowers, or plants)

  • Personal care & beauty products

  • Custom or personalized items

  • Hazardous materials, flammable liquids, or gases

  • Sale or discounted items

  • Gift cards

If you are unsure whether an item is eligible for return, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

To receive a different item:

  1. Request a return for the original item (if eligible)

  2. Once approved, place a new order separately

This ensures faster processing and availability.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Conditions:

  • Item must be unused

  • In original packaging

  • With tags attached

  • Proof of purchase required

Refunds

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection

  • If approved, refunds will be issued to your original payment method

  • Refunds are processed within 10 business days

⏳ Please note:
Banks and payment providers may take additional time to reflect the refund.

If 15 business days have passed since your refund was approved and you have not received it, please contact us at:
📧 mekazon7@gmail.com