Refund policy

15-day returns for eligible non-food products

You may request a return within 15 days after receiving an eligible non-food item. It must be unused, unworn where relevant, with its original tags and packaging. Please provide your order number or other proof of purchase.

Items excluded from change-of-mind returns

Food and perishable goods, personal care and beauty products, hazardous materials, flammable liquids or gases, and custom or personalized items are excluded from change-of-mind returns. These exclusions do not remove your rights if an item is damaged, defective, incorrect or spoiled.

Damaged, incorrect, defective or spoiled items

Please inspect your order on arrival and contact us promptly with your order number and photos of the issue. For food or other perishables, contacting us within 24 hours is recommended so we can assess the condition quickly; this is not an absolute deadline that removes your applicable consumer rights.

We will assess the issue and arrange an appropriate refund or replacement. Returns or replacement delivery for confirmed damaged, defective, incorrect or spoiled items are free to you. You do not have to accept store credit instead of an approved refund.

How to request a return

Email mekazon7@gmail.com or message us on WhatsApp at +971 56 116 7903. Tell us your order number, the item and the reason for the request. Contact us before sending an item back so we can confirm eligibility, the correct return address and safe return instructions. Please do not send returns to the registered office without instructions.

Return costs

We charge no restocking fee. For an eligible non-defective change-of-mind return, you pay the actual return postage. We will confirm the return method and any postage cost before you arrange the return. For a confirmed damaged, defective, incorrect or spoiled item, we cover the required return postage.

Refunds

We will notify you after inspecting the returned item or assessing the issue if a return is not required. Approved refunds are processed within 10 business days after that inspection or assessment. Online payments are refunded to the original payment method. For Cash on Delivery orders, we will arrange a secure refund method with you. Banks and payment providers may take additional time to display the refund.

If you want a different item after an eligible change-of-mind return, place a new order separately. For help with a delayed refund, contact us using the details above.

This policy does not limit any mandatory consumer, cancellation or defect rights that apply to your purchase.